• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎11-02-2024 06:56 AM - edited ‎11-02-2024 06:57 AM

HP Recommended
Product: HP Compaq Elite 8300 Small Form Factor PC
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I am using the blue USB ports on the back of my PC Win10 to plug in a USB WI-FI adapter. I would like to benefit from the USB 3.0 speed, but I get the message, "Device can perform faster when connected to USB 3.0."

 

I've already updated to the latest USB drivers and BIOS version (03.08 Rev.A).

 

On USB Device Viewer, I can see 4 USB SS ports available (below), but no matter which physical port I plug my devices into, they are never one of these 4 ports.

 

Are these USB 3.0 really available? How can I activate them?

 

I appreciate any help. Thanks!

Jordineslon_0-1730551776740.png

 

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.