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HP Recommended
HP Recommended
See if you can boot into safe mode.
https://www.drivereasy.com/knowledge/how-to-enter-safe-mode-in-windows-10/
Items 1 and 2 are the only way with a bluescreen
If the above do not work then create a DVD or USB boot using instructions here
If you can boot into safe mode then bring up the device manager and look for problems
Post back here if you can get into safe mode. Also, please post your product ID.
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HP Recommended
@Liv16002 wrote:I keep seeing ‘startup settings’
Sorry, I do not know what you mean by that. There is probably a language problem here. Maybe @Prométhée can help.
It would be help for me if you took a picture of the screen that shows "startup settings" as I do not know what it refers to.
Your system is described here
The genuine HP recovery USB procedure is described here
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
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Oh sorry. I mistyped that what I meant was when I checked the troubleshoot I don’t see any option for startup settings. This is what I mean by ‘I don’t see startup settings’.
HP Recommended
After powering on, press ESC and run system diagnostics to verify that the disk drive is good. Then go into the BIOS and verify the boot order shows "windows boot manager"
If you have any important documents you can use the command prompt and copy them to a USB flash. While you are there in the command prompt run sfc /scannow I have found it is a waste of time but it should be done just in case it might find a problem.
If you have not done it, please run the startup repair
If that does not work then bring up the system restore. Pick a restore date from when it was last working.
If the system restore cannot find any systems you are limited as to what you can do
1 - Try a custom repair of windows where you do an install but tell the installer to save all the files
2 - Do a clean install of windows.
Before doing the above install, please try the other stuff and post back here.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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Hello! I got very busy with life complications and couldn’t respond but now that I have time I can.
let me rephrase myself like how you put it. What I meant to say is that my computer doesn’t have startup settings
like seen on other computers only startup repair which I was trying to use to boot my computer to safe mode,
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