Brand new HP Prime Graphing Calculator not working properly.

[Sourish_Pradhan]

I just unpacked my HP prime graphing calculator and charged it. The "shift" key is not working. I am unable to turn the calculator off. What should I do?

[WyreNut]

Hello, and Welcome to the HP Support Community!

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WyreNut

[praveenbv]

Hi@Sourish_Pradhan,

Thanks for engaging in the HP support community! This is a wonderful location to converse with the community, get assistance and find tips! I understand that you need assistance with the keypad issue on the HP Prime Graphing Calculator. I’ll be glad to assist you with this.

Please find the details of the HP Prime Graphing Calculator  Manual conventions guide.

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Sourish_Pradhan]

Thank you for your effort to help me. The manual you provided was of no use. The calculator has defects in its hardware. The issues are far beyond my expertise. 

I have returned the defect calculator and received another brand new one without cost. This new calculator has no issue and functions perfectly. 

Thank you for the help regardless