Brand new computer, but the mouse is freezing and I have to unplug it.

[CatBrown1]

I got this computer yesterday. As I turned it on, the mouse froze once and I had to unplug it to get it going. Then it worked the rest of the day. Today, the same thing happened after I started it.

[Prométhée]

hi

"I got this computer yesterday. "

witch one ?

[CatBrown1]

All in one desktop

12th Gen Intel(R) Core(TM) i7-12700T 1.40 GHz

32.0 GB

No pen or touch input is available for this display

[Prométhée]

Hello

[start]This is an automatic response
in order to avoid writing the same thing each time

Some elements may therefore not apply to you 
To be able to answer you effectively, we need some information

we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support
and for a laptop
HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

Give the full name with the product number P / N

this is not a model:
HP Desktop M01-F1xxx
the requested product number must look like this
Product Number: 9EE50AA # ABA
the model corresponding to this number will therefore be
HP Desktop - M01-F1033wb

Give the full version of windows

for windows 10 type winver in the search box
if you give the best information
your problem could have a solution more quickly (depending on the difficulty, of course)
Learn how to use the Community

Advice for asking the "Very Best Question"

First-Time-Here-Learn-How-to-Post-and-More

[CatBrown1]

5C5P6AV

HP Pavilion all in one PC 27-ca 1000i IDS base model

[CatBrown1]

Windows 11 Home version 22H2

[Prométhée]

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-all-in-one-pc-27-ca1000i/2101040310

are the drivers up to date?

[CatBrown1]

I updated all the drivers as instructed, except the Nvidia driver didn't want to load. See attachments.

[Prométhée]

you have an option, "no thanks I will download and install manually"
preferably use this

and check if the downloaded version is much more recent

[CatBrown1 · Accepted solution]

Thanks, I will do this. Today the mouse didn't freeze. I'll monitor for a couple more days.