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Michelle00001
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Message 1 of 2
599
Flag Post

Broken screen, cursor and mouse

HP Recommended
Pavilion x360 intel icore i3
Microsoft Windows 10 (64-bit)

Since my screen got broken, my touch pad also got affected, half of the screen touch stopped,  however i was still hopeful that I could manage it since the mouse and cursor was intact  but occasionally  my cursor goes missing until I run troubleshoot as an administrator. 

 

Is the cursor defaulting because my touch pad is bad? And will this stop  after I fix it? Right now, I have ran the hardware troubleshoot as an administrator but the cursor and mouse are still working.

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,168
Message 2 of 2
Flag Post
HP Recommended

@Michelle00001

 

I reviewed your post and I understand that the touchpad is not working on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Did you drop the computer?

How did the screen break?

 

If you have a touchscreen on the computer and as you have mentioned that the display is broken, that could be causing the mouse cursor to behave abnormally. However, I recommend you uninstall the touchpad driver from the device manager and then download and install it from the below link.

 

https://support.hp.com/in-en/drivers

 

  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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