Built in Camera not working

[NK45]

The built in camera is not working properly on my All-in-one PC. It uses the facial recognition when opening the computer but when I open the camera application it says the following message

error code: 0xA00F4244<NoCamerasAreAttached> 

not quite sure what to do here as its a built in Camera...

[Raj1788]

@NK45

Let's try these steps -

Step 1 Re-install the drivers -

1) In Windows, search for and open Device Manager.
2) Expand the Imaging Devices.
3) Right-click on the HP Webcam and select Uninstall.
4) Confirm the uninstallation.
5) Restart the computer to reinstall the Webcam driver.

Step 2 Run the Windows app troubleshooter -

1) Press Windows key + I to open the Settings app.
2) Choose Update & security.
3) Select Troubleshoot from the left pane.
4) Scroll to the bottom and click on Windows Store Apps.
5) Click on the Run the troubleshooter button.

If the issue still persists, try updating the computer -

Step 3 Windows Updates troubleshooter - 

Click on this link to run Windows Updates troubleshooter.

Step 4 Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Step 5 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Hope this helps!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[NK45]

Hi, 

I have tried all these steps as followed and still no luck. when opening the camera app it shows the following message: Again not sure what to do as this is a built in camera to the monitor of the all in one desktop? Any further suggestions?

[Raj1788]

@NK45

Let's try performing System Restore to the day it was working fine.

Click here: https://support.hp.com/in-en/document/c03327545

Keep me posted.

Have a great day!

Cheers 🙂

[NK45]

@Raj1788

still no luck in doing so. 

Built in camera is still showing the same error message. 

[Raj1788]

@NK45

Perform a System Recovery using the below document.

Click here: https://support.hp.com/in-en/document/c04758961 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[Gunocologist]

@NK45

Did you check the Camera On/Off button located on the right side of the computer? Its very small and hard to see, but can easily get turned off which would remove the Camera from the Device Manager. No matter what you do it won't show up unless its on. Trust me!

[umairawan6]

If you want i can check over remote session.