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‎04-11-2021 02:37 PM

HP Recommended
Product: HP Envy23
Operating System: Microsoft Windows 10 (64-bit)

Cannot find camera.  Error message:  OxAOOF4244.   Other info:  Windows cannot load the device driver for this hardware.  The driver may be corrupted or missing..  Bad file:  The attributes of the specified mapping file for a section of memory cannot be read.

1 REPLY 1

‎04-14-2021 03:09 PM

HP Recommended

Hi@CD1185, Welcome to the HP Support Community!

 

We reviewed your post and I understand that the webcam is not working 

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Request you to follow the below troubleshooting steps from the document fix :-

 

https://support.hp.com/in-en/document/c03430151

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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