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‎04-16-2017 03:08 PM

HP Recommended
Product: Compaq Pressario CQ5330NL
Operating System: Microsoft Windows 10 (64-bit)

Hi,

Today I noticed that my cd/dvd drive does not work with empty (burnable) discs anymore. The device is not recognized with an empty disc. Reading other discs works perfectly fine. 

I know for sure this has been working last year. I suspect Windows 10 anniversery update caused the problem. The device log shows that the device was 'migrated' during this update.

Device is hp CDDVDW TS-653RSCSI CdRom Device.

I can't find new device drivers for this hardware. Disabling/enabling did not work.

How can i get this working?

 

Marcel

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-16-2017 08:40 PM

HP Recommended

@mitwo,

This might get a tad interesting. Please let me know what worked for you.

1)   https://support.hp.com/us-en/document/c03370738#c03370738_DiscBurnSW

 

2)   http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/CD-DVD-drive-not-recognized-afte...

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.

View solution in original post

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2 REPLIES 2

‎04-16-2017 08:40 PM

HP Recommended

@mitwo,

This might get a tad interesting. Please let me know what worked for you.

1)   https://support.hp.com/us-en/document/c03370738#c03370738_DiscBurnSW

 

2)   http://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/CD-DVD-drive-not-recognized-afte...

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
Was this reply helpful? Yes No

‎04-17-2017 02:46 PM

HP Recommended

Thanks Dean!

 

The registry fix (LowerFilters) made the drive accessible. I also needed to update my burning software (cdburnerxp). I am now able to burn cds. Many thanks.

 

Regards,

Marcel

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