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CD/DVD drive
01-26-2020 09:52 AM

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My cd/dvd tray does not eject when I press the eject button, nor does it open when right clicking its drive letter and choosing "Eject" in File Explorer. I have tried pressing the eject button before Windows starts - as was suggested by a previous help suggestion...but it is hard to know at what point during the startup process I should press the eject button, because it is hard to tell just exactly when Windows starts...? Or maybe press and hold eject button? Thanks for any help.
01-26-2020 05:08 PM

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I would suggest you uninstall the driver as explained here. Upon re-boot it will find the device and install.
HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
01-26-2020 06:39 PM

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Thank you for your reply, but after uninstalling the drive as per your instructions and then reinstalling the cd drive still will not open. What should I try next?
01-26-2020 09:50 PM

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Here is a dialogue that mentions testing during startup. That would mean continued pressing of the eject button as power is applied until the boot process is complete.
HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
01-27-2020 08:41 AM

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Following the process described in our last correspondence did not eject the drive tray. I am thinking a new drive is the best option at this point.

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