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‎01-26-2020 09:52 AM

HP Recommended
Product: Pavilion 23
Operating System: Microsoft Windows 10 (64-bit)

My cd/dvd tray does not eject when I press the eject button, nor does it open when right clicking its drive letter and choosing "Eject" in File Explorer.  I have tried pressing the eject button before Windows starts - as was suggested by a previous help suggestion...but it is hard to know at what point during the startup process I should press the eject button, because it is hard to tell just exactly when Windows starts...?  Or maybe press and hold eject button?  Thanks for any help.

4 REPLIES 4

‎01-26-2020 05:08 PM

HP Recommended

@ShelbyMF 

I would suggest you uninstall the driver as explained here.    Upon re-boot it will find the device and install.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
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‎01-26-2020 06:39 PM

HP Recommended

Thank you for your reply, but after uninstalling the drive as per your instructions and then reinstalling the cd drive still will not open.  What should I try next?

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‎01-26-2020 09:50 PM

HP Recommended

@ShelbyMF,

Here is a dialogue that mentions testing during startup.  That would mean continued pressing of the eject button as power is applied until the boot process is complete.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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‎01-27-2020 08:41 AM

HP Recommended

Following the process described in our last correspondence did not eject the drive tray.  I am thinking a new drive is the best option at this point.

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