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‎07-04-2017 07:40 PM

HP Recommended
Product: HP rp700
Operating System: Microsoft Windows 10 (64-bit)

The cd/dvd player on my hp rp5700 is not recognizing blank media. Anything no matter how old the disk is that has datd on it will be seen and played. It show up in device manager, i've uninstalled and reinstalled the device. i connot find any software updates for it. It will spin up when the disk is put in but I think thats jusy what its supposed to do to loacte data if there. It's labeled as a dvd multi player model Hp DVD D DH16D6SH ATA. Is it possible this device is read only? 

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-05-2017 12:22 PM

HP Recommended

@Toasterman,

There is a simple program that will answer your inquiry.    VSO Inspector.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.

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2 REPLIES 2

‎07-05-2017 12:22 PM

HP Recommended

@Toasterman,

There is a simple program that will answer your inquiry.    VSO Inspector.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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‎07-05-2017 03:06 PM

HP Recommended

Thank you. I sat down and pulled the drive out and it's tagged as a DVD Rom. So I guess I'll just have to find a read/write drive to replace it with. 

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