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‎05-07-2020 06:47 AM

HP Recommended
Product: 20-r100na
Operating System: Microsoft Windows 10 (64-bit)

CD-ROM fell inside PC from DVD tray. Cannot see it inside through the slit and doesn't seem to move when tipped upside down. Not sure if it will be possible to retrieve (which I'd quite like to do as a favourite old Microsoft game), but if not will it cause any damage to fan, electrical circuits etc? Any help/guidance would be much appreciated - I think it fair to say that I'm technically inept!

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-07-2020 07:07 AM

HP Recommended

Hi:

 

If you are up to opening the case, below is the link to the service manual.

 

http://h10032.www1.hp.com/ctg/Manual/c04717159

 

Lay it face side down on a towel covering a table.

 

Otherwise, I don't believe that any harm will come to the PC if the disk remains inside of it.

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3 REPLIES 3

‎05-07-2020 07:07 AM

HP Recommended

Hi:

 

If you are up to opening the case, below is the link to the service manual.

 

http://h10032.www1.hp.com/ctg/Manual/c04717159

 

Lay it face side down on a towel covering a table.

 

Otherwise, I don't believe that any harm will come to the PC if the disk remains inside of it.

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‎05-07-2020 07:44 AM

HP Recommended

Many thanks for the fast reply.

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‎05-07-2020 07:48 AM

HP Recommended

You're very welcome.

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