Re: CPU Overheating and need a new Case or Heatsink - HP Support Community

mjs137 · ‎03-05-2020

Hi, recently my CPU has been overheating and shutting off my computer. So far to remedy the problem I have taken off the side panel and have an outside fan blowing in along with turning the AC on. If i dont do this my CPU tends to reach over 91c which is the max temp for this CPU and the PC will turn itself off to save itself. I initially tried reapplying the thermal paste which didnt help. I ordered a new AMD heatsink but because HP uses their own Willow board the dimensions for the heatsink screws it did not fit even though the heatsink was for the same type of CPU. Im also thinking about upgrading the PC case since the original case has only 1 fan slot?? besides the heatsink fan and it is only an exhaust. Id like a PC case with more fan options maybe up to 4 or 5. But my question is , will a Willow motherboard fit into a uATX computer case or does it have its own HP dimensions? so far I looked up the Willow motherboard specs and found the dimensions to be: 22.0x20.5 cm (8.7x8.1 in). While im looking at different PC cases I cant find any that say they support a motherboard of this size. So far it looks like HP products are not compatible with any aftermarket parts I am looking for. So my question is does anyone know a PC case with more fan options that can fit this type of motherboard or a better heatsink that will fit on this mobo?

Thanks for any help.

wb2001 · ‎03-05-2020

@mjs137

https://h30434.www3.hp.com/t5/Gaming-Knowledge-Base/Moving-HP-Motherboard-to-a-new-gaming-case/tac-p...

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HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.

Tech_4_Life · ‎03-12-2020

@https://h30434.www3.hp.com/t5/user/viewprofilepage/user-id/3629210 it's completely normal for the laptop to hit those temps when i comes to HP, they literally have no solution they tried liquid metal on mine and yet it continues exceeding 90C, I've made a video on the 4 laptops I've owned from HP and am quite angered with them actually, they simply refuse to fix or repair as it's costing HP too much.

Link to my video: https://www.youtube.com/watch?v=ulFpixXP3Cw

update:

they're currently applying a new layer of LM to see if the issue stops, in my opinion, someone should just sue them for their false claimed off "PLAY FROM ANYWHERE - WITHOUT SACRIFICING PERFORMANCE"

wb2001 · ‎03-12-2020

@Tech_4_Life

The OP has a desktop. https://support.hp.com/us-en/document/c05281246

Why are you wearing a mask in the video?

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.

CPU Overheating and need a new Case or Heatsink

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