CPU Running Below Base Speed

[Devin67]

Recently I removed the SSD and RAM that my HP Victus Gaming Laptop 15-fa0025nr came with, and I added a Kingston NV3 PCIe4.0 NVMe M.2 1TB SSD, and a 16GB stick of DDR4 SO-DIMM 3200 ADATA RAM. From what I can tell, I've reset the BIOS settings to default, downloaded and updated all of the drivers necessary, and it looks like the SSD and RAM are running well. However, I booted it up and noticed that the CPU is running incredibly slowly. It's an Intel Core i5-12500H CPU. The base speed is 2.50 GHz, but it's running at 0.32 GHz no matter how much I have open.

[Bill_To]

Greetings @Devin67 

Welcome to the HP Forum.

Did the processor immediately throttle after installing the new memory modules?

Download and try to run the Intel Processor Diagnostic Tool.

Maybe this tool will provide a clue as to what's happening.

Is the new DDR4 memory running at: 3200 MT/s or at least a minimum 2133 MT/s to 2400 MT/s when checking Task Manager?

It sounds like the processor is either: thermal throttling or power limiting for some unknown reason.

You might have to go back to the factory components (I would do the memory first) to see if this symptom is related to the component upgrades.

It's very unusual to see processor degradation after upgrading: memory or storage devices.

Regards

[Devin67]

Thank you for the response, it started throttling the day after I installed the new memory modules. The IPDT test passed pretty quickly, and the DDR4 is running at 3200 MT/s. I've used other apps and the CPU is around 55-75 degrees Celsius depending on what I'm doing, which to my knowledge is an okay temperature for it to be at. After I posted yesterday I had unplugged my laptop from the charger to get ready to open it, but I noticed that after I unplugged the laptop from the charger it immediately started running better. Admittedly I'm currently not using the charger the laptop came with, as I left that one at college, but I've never had problems with this one before. It ran well before I replaced the parts, but it's pretty consistently hovering around 2.0 GHz now. When it got low yesterday I had to plug it back in and I expected it to start throttling again, but it's still running well. I honestly have no idea why it acted up out of nowhere still, but thank you for the help!

[Bill_To]

Greetings @Devin67 

My pleasure.

The CPU temps look good.

I don't know. It is recommended to use genuine HP parts.

Maybe the charger is causing the problem??

Regards