CPU Temperatures Way Too High on Stock

[Lil_Churley]

First of all, I'm not particularly techy so please be patient.

I've had this computer for a few months now. The air around me has always gotten hot when I play games (and the PC's back fan gets really loud), so I finally decided to install a well-regarded sensor-monitoring program called HWiNFO64 to look-up the computer's temperatures. The CPU temperature idles mid to high 50s on average when I'm just watching YouTube or doing very little, which is far higher than it should be, and when I play a AAA game from 2016 the CPU shows as high as 97 degrees (only a few degrees from the computer/Windows shutting down to protect itself, I think?). This is obviously not acceptable.

My issue is this isn't,I don't think, due to a hardware error with my computer (in other words, simply swapping out fans and replacing with the same ones won't fix this); the computer simply isn't ventilated well enough and needs more fans, and better fans. For example, there doesn't appear to be a fan to intake cool air on the case's side panel, just a passive air vent, and presumably the CPU fan isn't powerful enough with so little intake.

I believe perhaps this is because when I chose the computer I customized it to be more powerful. Perhaps the case and cooling weren't designed for so much power/heat radiating out? Regardless, I paid a lot of money and don't even dare play any of my games right now.

Please advise on the next step. As written, I don't want to have fans simply replaced; I don't believe I have a defective fan, just not enough (and not good enough). I really was surprised about there being no side intake fan; I've never seen that before.  One personal issue is I don't really want to send my computer away, if I can help it—I'm a little paranoid (which I know is my own issue, but still)—so was wondering if local (?) HP support ever did call-outs to access and fix.

[Lil_Churley]

Sorry to reply to myself, but I opened up the PC and yes, no side fan on the case.  But the CPU fan (..and heatsink?) looks really... crooked.  I mean, why was it mounted like this?  Does it matter?  Does that have a bearing?  I'll be annoyed if this is the reason and the person who put my computer together just slapped it on .

Edit: I've seen elsewhere that this is probably normal (an example is here), or at least, acceptable... but regardless, I'm surprised with no side fan?

[wb2001]

@Lil_Churley,

What I see is a lot of dust. Passive or not, it is drawing a lot of crud into your unit.  If you wanted to install an intake on that black grill there are 60mm thru 80mm fans. Getting power requires placing a power splitter either on the DVD drive power or the PCIE 8 pin to a molex 4pin to the fan power.  That also would need cleaning the forced intake dust.

[Lil_Churley]

Thanks for your reply.  Yes, I should take the computer outside one of these days and use the compressed air I have.

Sadly the rest of your reply is too technical for me.  Kind of figures I can't just have somebody install a new fan without having to 'split' the power, then.  Is that usual?  I thought normal desktop computers usually had spare power connectors.

Edit: Also, isn't this something HP should be responsible for?  The computer runs too hot for the installed components, period.

[wb2001]

@Lil_Churley 

The TE01 series have the Rother motherboard, and a variety of CPU chips.

[Lil_Churley]

Sorry to 'bump' this topic in general, but real-life had gotten in the way (to put it mildly) and this issue had to be put on the backburner.

As I touched upon before, technically the desktop computer is working, it's just not adequately cooled (by a long shot), and I certainly can't play games on it... Which was the whole point in choosing beefier (and more expensive!) hardware components from HP in the first place.

Does anybody know where that leaves me in terms of HP working on it?