CPU Throttling and overheating, Fan CPU speeding up very slow

[Grizzlys2k]

Hello there! I bought the desktop PC 3 days ago...and all I did was to add a Samsung Evo plus 256 SSD M2 NVME drive to it.When i do some benchmark test to the computer or playing a game...i can see the CPU Temp getting close to 95 and it begins to throttle and only after many many seconds the cpu fan accelerates and cools it down.I have the Windows 10 64 bit installed...all updates and latest bios version. What to do to fix this problem! Any advice will be highly appreciated! Thank you!

[Grzwacz]

Greetings,

Welcome to the forum.

I am not a HP employee.

I responded to your other post.

You need to contact HP Support (Link) if the CPU fan is intermittently shutting down.

This will cause high CPU temps and CPU throttling.

Regards

[Grizzlys2k]

Hello and thank you for your reply!

I am back with news after studying this issue much further.The cpu fan spins no problem but not fast enough to handle the Turbo boost speed.From all my research this is considered normal beeing the stock cooler.So if I stay out of benchmarking tests specially high intensive Fpu tests...cpu only reaches 90 C and then the fans kick off and drop the temp at 85-87C. In normal gaming and tasks the temp is high but in specs.Idle Cpu temp around 44-47.

[Grizzlys2k]

Now i dont think its related to this but i have a sound issue in Win 10 64 bit...but only when playing music in Winamp stuttering occures.drivers are latest..i tried uninstalling the drivers, installing older drivers from hp, also changing sound profile to dvd quality studio quality..all the options there. No luck yet.

[Grzwacz]

Hi Grizzlys2k,

Try Windows Media player. Have you checked CPU temps while using Winamp? I don't use Winamp so I don't know if you have a compatibility issue or if this software is stressing the CPU.

Audio software should not push CPU temps into the unstable zone.

Intel CPUs throttle at around 100 degrees Celsius.

I would not be comfortable having idle CPU temps in the range you see.

I have found that system instability rears it's ugly head when CPU temps break into the 80+ degree Celsius range. You will also see CPU power limit throttling in addition to CPU thermal throttling. The mouse becomes slightly unresponsive and audio may start to breakup. Overall system responsiveness is diminished.

Regards

[Grizzlys2k]

Hello Grzwacz!

Well I did checked the temps while running Winamp its not a big deal still in the 41-45 C.

I strongly agree with not beeing confortable with the IDLE CPU temps....but what choice I get...HP will definately not change the cooler...after all its an Intel Stock cooler...and if I change it myself I loose my 2 year warranty for it...which just started on Sunday...strangely that after I checked serial number on HP site they say i only have 10 months left but thats another problem.

And to continue the conversation...if I change the cooler...i must carefully choose a good enough one to FIT in the small case...its definately one of the most smaller pc cases I have ever seen.

Well after the NVME drive...there is no more slowing down the overall system responsiveness..

On full load after the cooler speeds up..the cpu has around 80-85 C...I tested a lot in the last 2 days...and only throttles when its above 95C and that happens only in FPU test and that also untill the cooler speeds up...there are no options in BIOS to leave it ON all the time.I can only see the CPU FAN speed in BIOS...but not in any other programs like AIDA64. The fan speed must be controlled by BIOS software or by Intel Management Engine...one of the 2 is not responding fast enough..

I think the airflow in the case is important for this high CPU...and having a small case doesnt help..I am a little disaapointed to have this issues as this is my first HP desktop I bought...in the rest of the time I used to pick up the components and assemble myself...this time it was less time consuming and cheaper to get it like that.

[Grizzlys2k]

And here is a photo with the cpu temps for reference

Thank you!

[Grzwacz]

Hi Grizzlys2k,

You may void the warranty if you change the factory CPU cooler. You would have to reinstall the factory cooler if your PC has to be shipped to a HP Service Center for warranty repairs.

You will have to contact HP to fix the warranty. HP often starts the warranty clock at the manufacturing date. It looks like the extended warranty has not been processed by HP at this time.

I like to see CPU temps in the mid seventies when running Prime95 or Intel's IXTU for at least 20 minutes or so.

Good GPU temps are in the upper 60 to mid 70 degree Celsius range when running Furmark, or Unigine benchmarks, or 3DMark benchmarks and stress tests.

You have a 1060. This model does not get as hot as the 1070 or 1080. The GPU is also going to raise internal temps.

Can you add another exhaust fan or front intake fan? This may help to move the heat out of the chassis.

Regards

[Grizzlys2k]

Well that Intel utility is mostly for K processor....which i don't have and I don't want to overclock anyway...I am very pleased with the power and responsiveness I have. Also the values I showed you are for the maximum load I have when working on it.

I don't use the gpu too much either...I am rarely play a game..I bought this computer as an upgrade for my old i5-3470 which could not handle the load of work i am doing...and being busy 97-98% most of the time.

So yes I dont comfortable with the temps i am seeing but i dont think i can do much about it.

Default system has an exhaust fan to the cpu...there is no more room to add another as space is occupied by GPU card exhaust.I tried to follow your link with Contact HP but it doesnt seem to find my serial number...or sometimes just gets stuck looking for it...and I tried it with 4 different web browsers to make sure.

Well I am also considering buying another normal motherboard with a regular big tower case and just put the components on it...after the warranty expires of course..not sure if they will work as they are hp branded.

Any advice of adding some more RAM to it? Should I look for another Samsung 8 GB DIMM which seems to be more expensive also has a latency of CL19...or consider other options Corsair, Kingston  which have CL16.

Well i must appologise to you for having to read my novels here and because of running from one subject to another!

Best Regards!

[Grzwacz]

Hi Grizzlys2k,

Yes, we do have scope creep happening.

Not a problem.

You must have an HP Care Pack warranty for the two year warranty.

I have done Care Pack warranties. You have to register the Care Pack with HP to attach the warranty to your PC.

Registering the warranty should fix the start date of the warranty to the purchase date. You should have registration instructions included with the extended Care Pack warranty.

Regards