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joeykarr Tutor
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Message 1 of 2
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HP Recommended

CPU Upgrade Not Working

Pavilion 23-q113w
Microsoft Windows 10 (64-bit)

My pavilion AIO has an i3-4170T (Haswell) processor.  According to the HP web site for this specific computer's processor upgrades, the i7-4785T (Haswell) processor is a compatible processor for upgrade.  I purchased a used processor and installed it, the computer does nothing.  Thinking I had a defective processor I returned it and bought another one, with the same result.  Instead of just throwing money away I am wondering if I am missing something, perhaps a jumper setting on the motherboard or something else beyond just swapping out the processors. The BIOS is up to date with the latest available.


Thank you for any suggestions.

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Message 2 of 2
Flag Post
HP Recommended

CPU Upgrade Not Working

@joeykarr , welcome back to the forum.


It sounds like you have done everything correctly.  The processor should work out of the box.  The only suggestion that I would make is, assure that you have enough thermal paste/compound on the processor.  This could make it not boot if there is not enough.


HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

Custom build: Corsair 750D Airflow (Full Tower); MSI MEG z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; 32 GB Corsair Vengeance Pro 3200 memory; MSI RTX 2080 Gaming X Trio video card; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7520 AIO

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