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‎09-19-2019 01:40 PM

HP Recommended
Product: Pavilion 23-q113w
Operating System: Microsoft Windows 10 (64-bit)

My pavilion AIO has an i3-4170T (Haswell) processor.  According to the HP web site for this specific computer's processor upgrades, the i7-4785T (Haswell) processor is a compatible processor for upgrade.  I purchased a used processor and installed it, the computer does nothing.  Thinking I had a defective processor I returned it and bought another one, with the same result.  Instead of just throwing money away I am wondering if I am missing something, perhaps a jumper setting on the motherboard or something else beyond just swapping out the processors. The BIOS is up to date with the latest available.

 

Thank you for any suggestions.

1 REPLY 1

‎09-19-2019 03:01 PM

HP Recommended

@joeykarr , welcome back to the forum.

 

It sounds like you have done everything correctly.  The processor should work out of the box.  The only suggestion that I would make is, assure that you have enough thermal paste/compound on the processor.  This could make it not boot if there is not enough.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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