CPU & motherboard overheating

[Sarah939]

I bought an HP Pavilion Gaming - TG01-0001nx ten days ago. It was working fine until the 5th day when I noticed insane overheating when I put my hand on top of the case ( it was burning hot). It totally froze a few times when I hit render on 3ds max (the file was only 82 Mb) and another time it just shutdown. I donwloaded speecy to check the temperature and found that the motherboard and CPU reached to 90 °C. 

Today I went back to the store and got it replaced. I still haven't downloaded anything on it other than speecy which is  showing temps  of 56 idle and up to 86 when I performed a stress test. I am not sure if this is a fault in the cooling fan used in the model because these measurings are too high. I can see 2 fans at the back, the power supply fan at the top right is working but the case fan on the lower left is not turning. Can that be the cause of overheating? I would realy appreciate any help 😥

[Grzwacz · Accepted solution]

Greetings,

Welcome to the forum.

I am not a HP employee.

Yes, sustained 90 degree Celsius CPU temps and motherboard temps are not good. 

The case fan should be running. The CPU heatsink fan should be running or the radiator fan should be running if you have a AIO liquid cooled CPU system.

You have a chassis airflow problem or a CPU cooling problem.

It's your call. You are not going to have a good computing experience based on your description of the current system temps.

You can contact HP Support (Link) or return/exchange the PC again.

Regards

[Sarah939]

Thank you for your reply!

I am definetly not having a good computing experience, everything is lagging like crazy, even the most simple tasks. And I got this PC so that I would be able to fnish my work quickly since it has good specs. I am not sure why the case fan is not turning, I thought that maybe it only works under stress but it did not work when I performed the stress test either.

I have started a case with Hp, and I'll wait to see what they say. Thank you again, I really appreciate your input. 😌  

[Grzwacz]

Hi Sarah939,

You're very welcome.

I hope you get this sorted out to your satisfaction.

Regards