Camera not detected and not on device manager

[kelly_871]

I'm getting an error when I access the camera app on my 15-bs289wm notebook laptop.  I get an error that says camera not detected.  Check blocks from antivirus software, update drivers, check that it is connected correctly.  I disabled anti virus.  Still not working.  I tried installing updated drivers in device manager but my camera isnt listed under camera or imaging devices even when I clicked scan for new hardware and add legacy hardware.  It is an integrated camera and I cant check the cables unless I take it apart.   I updated all the downloads on the hp website for my model.  I didn't see any updates for the webcam.  I also updated windows 10 to version 1909.  Can anybody help me?  I'm out of options.

[Dragon-Fur]

@kelly_871 

If the Device Manager cannot see the webcam / camera, as far as the Device Manager is concerned, you don't have this hardware.

Product introduced late 2018

The only other thing I can think of is that something in the OS is blocking the Operating System from seeing all there is to see.  This is unlikely to help;  it won't hurt to try it.  

Forced Restart / Boot

IF a BIOS update is just stuck / stubborn / frozen-in-place half way through the update / boot process,

OR

If there are boot issues that prevent a complete or clean boot of the Operating System,

IF there is not actually anything wrong with the windows installation or the File System,

Then

The following procedure might resolve the issue.

1. Unplug everything, including power and all other externally connected components
2. Press and hold down the power button for thirty (30) to forty (40) seconds
3. Release the power button
4. Plug in only basic components needed to start / boot the computer

• Desktop:  Connect Power, wired mouse and keyboard, HDMI to monitor (and monitor is powered on)
• Notebook:  Connect AC Power

1. Switch on the system with power button - Click power and release (as for normal boot)

Hoped for Results:

• System switches on, monitor active, mouse and keyboard responsive
• Your Webcam magically appears in the Device Manager

If the issue was a "stuck" BIOS update:

• Screen shows the BIOS update window with choices:  cancel / update
• Wait several seconds; stare at it and contemplate actions.  (The process will continue on its own after about 10-20 seconds)
• BIOS update continues, completes, and reboots the system

When the system reboots,

1. Log in
2. Connect LAN (Ethernet)
3. Connect other components (USB, external webcam, speakers...)
4. General housekeeping (checks, more staring at it)

===================================

What else??

All things equal, there are limited options.

Help for Webcam / Camera

What we can offer...

Hardware Testing - Diagnostics

HP Notebook PCs - Testing for Hardware Failures - Windows 10, 8

Clear, concise, well written article - Contributed by  Wes_notebooks 

Testing for Hardware Failures

Help from Experts

HP Community presents:  Home Office Setup

Selected article includes help for a variety of issues, including setting up the home office work space, cleaning, using Zoom and related applications.  There is also a section to address Webcam issues (camera drama).

Are you working from home too? Let’s figure it out together.

 Contributed by  Wes_notebooks

And

HP PCs - Webcam Troubleshooting (Windows 10, 😎

 And

Webcam not found/working on HP Spectre x360 or HP ENVY (x360) | 0xA00F4244<NoCamerasAreAttached>

What else??

Once you run out of things to try, consider that the tiny wires that connect the webcam to the actual camera at one end and the motherboard at the other end might be loose, crushed (in the hinge area), just plain disconnected, or otherwise compromised.  Rarer than a simple "disconnect", the camera itself might fail (not as likely by far).

You may end up taking apart the computer to see what is going on.

 HP 15 Laptop PC (Intel) HP 15g Laptop PC HP 15q Laptop PC - Maintenance and Service Guide

Read Chapter 3 (starting on Page 17)  to understand the components and how they are arranged in the computer.

The camera is located in the Display (See page 41)

The removal and replacement of the camera / cable assembly is explained on Page 74

Need parts?

Consider

PartSurfer might be able to tell you exactly which parts came with your computer.

For best results, use the Serial Number (do NOT post that here on the Community) to search for your device.

 Open PartSurfer

• Select your Country
• Search for your computer / printer / device
• Need Help?  Tab Self help > find and open the User Guide and FAQ

How to use PartSurfer:

• Select your region / country - PartSurfer must know your general location
• Enter your device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase
• N/A means the part is not carried / offered for purchase by HP.

Parts marked as available for purchase might be available from:  HP Parts Store

OR

Use your search engine to find the part number at your favorite online store.

Reference and Resources – Places to find help, solve problems, and learn about your Device

Device Homepage

NOTE:  Content depends on device type and Operating System

Categories:  HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Notebook - 15-bs289wm

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