Can a mouse model no. CS10 wireless be repaired if it's scroll button is damaged.

[Shiva9506]

Wireless mouse with model no. CS10

[Hawks_Eye]

Hi @Shiva9506 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

If your HP CS10 wireless mouse's scroll button is not working, here are a few troubleshooting steps you can try:

Check the Surface: Ensure the mouse is being used on a suitable surface. An optical mouse, like many wireless mice, may not perform well on reflective or translucent surfaces.

Battery Check: Replace the batteries in the mouse. Low battery power can sometimes cause the mouse to behave erratically.

Resynchronize the Mouse:

• Unplug the USB receiver and then plug it back in.
• Press the Connect button on the receiver and hold it for a few seconds until the indicator light starts to blink.
• Press and hold the Connect button on the mouse until the light on the receiver stops blinking.

Driver Update: Ensure that your mouse drivers are up to date. You can do this through Device Manager on a Windows PC.

Mouse Settings:

• Navigate to the Control Panel > Hardware and Sound > Mouse.
• Ensure that the scroll settings under the Wheel tab are correct.

Test on Another Device: If possible, try using the mouse with another device to determine if the issue is specific to your computer or the mouse itself.

If these troubleshooting steps do not resolve the issue, it may be a hardware defect that requires technical support or replacement. In this case, contacting HP Phone Support for further assistance would be advisable.

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Regards, 

Hawks_Eye