Can not get my mouse and keyboard to work

[Jaycie1953]

How to get my mouse and keyboard to work

[Deep_World]

Hi @Jaycie1953,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I’m sorry you’re going through this; I understand the concern and don’t worry I’ll help you with this.

To better understand the issue, could you please provide a few more details?

1. Are you using a laptop or desktop?
2. Are the mouse and keyboard wired (USB) or wireless?
3. Did this issue start after a Windows update, driver update, or a recent change to the system?
4. Do both devices fail, or is it just one of them?

In the meantime, here are some troubleshooting steps you can try:

1. Check connections

• If they’re wired, try plugging them into different USB ports.
• If they’re wireless, make sure the receiver is plugged in and the batteries are charged.

2. Restart the system

• Sometimes a simple restart restores device recognition.

3. Test on another computer

• This helps determine if the devices themselves are working or if it’s the computer.

4. Check Device Manager

• Press Win + X → Device Manager, look under Keyboards and Mice and other pointing devices for any warning symbols.
• If you see a yellow exclamation mark, you may need to update or reinstall the drivers.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

 
I hope this helps.

Take care and have an amazing day ahead! 

Best regards,

Deep_World