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‎11-24-2016 05:38 PM

HP Recommended

Thanks for the info. The old ram has nine chips, and the new ram has eighteen.


When the old and new sticks are installed, the BIOS setup says the same: both UDIMM6 and UDIMM8 have 2.

 

Is there anything else you can recommend trying?

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‎11-25-2016 08:59 AM

HP Recommended

> The old ram has nine chips, and the new ram has eighteen.

 

OK.  So, it's not a "low-density-versus-high-density" problem.

 

> When the old and new sticks are installed, the BIOS setup says the same: both UDIMM6 and UDIMM8 have 2.

 

Since you have EIGHT slots for RAM, can you exchange the two 4GB sticks for four 2GB sticks, and thus fill 6 out of the 8 slots?

 

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