Can't get warranty support on mouse

[JK9054]

Getting this error trying to use the HP support portal: 

Sorry, we are unable to determine if there are any support agent options for your location at this time. You can use other resources below or please try again later.

Is there any other way to get warranty support?

[NonSequitur777]

@JK9054,

Welcome to our HP Community forum!

Well, now: a CA$158.49 HP 925 Ergonomic Vertical Mouse (at least via Amazon-Canada) should most certainly come with proper warranty support, especially for Canadian customers who are often underserved on regional HP support portals.

Here's how you can proceed to get warranty support despite the portal error:

1. HP Canada Contact Page (warranty, service, complaints):

Use the main HP Canada support page and navigate carefully: https://support.hp.com/ca-en:

• Click “Contact Us”

• Choose:

  • Product Category: "Accessories"

  • Then select: “HP 925 Ergonomic Vertical Mouse”

  • Then attempt to reach “Contact HP Support” options

If the portal again gives an error like "Sorry, we are unable to determine...", take a screenshot of the error as documentation.

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2. HP Escalation via Phone Support (most reliable):

Canada toll-free number:

• 1 - 8 0 0 - H P - I N V E N T

• Mon–Fri, usually 8 a.m. – 8 p.m. (local time)

Say:

“I'm a Canadian customer trying to get warranty service for my HP 925 Ergonomic Vertical Mouse. The support portal is giving a region error and won’t connect me to warranty options. This is a premium accessory that should be under warranty.”

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3. Escalate via HP Social Media Support (Sometimes Remarkably Fast Results and Documented):

Reach out with product + error info:

• Twitter/X: @HPSupport

• Facebook: https://www.facebook.com/HPSupport

Example message:

Hello HP Support,
I purchased an HP 925 Ergonomic Vertical Mouse (model: [insert part number, if known]). I’m in Canada and trying to request warranty support via your website, but I keep receiving the error:
“Sorry, we are unable to determine if there are any support agent options for your location at this time.”
Please advise how I can proceed with warranty service.

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4. Formal Written Complaint (Postal):

If you need to escalate in writing, address your letter to HP Canada’s Consumer Relations at their HQ:

HP Canada Inc.
Consumer Relations
5150 Spectrum Way, Floor 6
Mississauga, ON L4W 5G2
Canada

Sample Wording for Phone or E-mail:

Hello HP Canada Consumer Relations,

I purchased an HP 925 Ergonomic Vertical Mouse (S/N: XXXXXXX) on [date] via Amazon.ca [or another Vendor]. It’s still under warranty, but your support portal repeatedly shows:

“Sorry, we are unable to determine if there are any support agent options for your location at this time.”

I’ve attached a screenshot of this error. Please advise how I can obtain warranty service or a replacement for this premium accessory.

Thank you,
[Your Name]
[Contact Phone/Email]

Let me know if you need any further help drafting a message or next steps!

Kind Regards,

NonSequitur777