Can’t log onto computer. Says “Boot Device Not Found”

Namenancy · ‎05-07-2026

I am unable to log onto HP computer. It says “Boot Device Not Found”. Help

VikramTheGreat · ‎05-09-2026

Hi @Namenancy,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

When the system shows “Boot Device Not Found”, it usually means the PC is unable to detect the operating system or the storage drive properly.

To help identify whether this is a hardware issue or a Windows/boot issue, please run the HP Hardware Diagnostics:

Turn the PC OFF completely
Turn it back ON and immediately tap the Esc key repeatedly
Press F2 to open HP Hardware Diagnostics
Run:

Storage/Hard Drive Test
Memory Test

Please let the tests complete fully and share the results with us:

If you receive a Failure ID
Or if all tests PASS

Once you share the results, we’ll guide you with the next steps.

I hope this helps.

Take care and have an amazing day!

I'm an HP Employee.

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