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Solved!
Can't open HP Pavilion gaming desktop
02-15-2021 05:15 PM

I have a very basic issue. I can't get the side panel to come off. I've removed it with no problem a couple of times before, but now it just won't budge. There is only one screw which I've removed. Can anyone suggest what the problem might be? The computer works fine, I just want to see if it's time to clean out any dust.
Thanks!
Solved! Go to Solution.
02-15-2021 07:29 PM

@RosieG1 , welcome to the Community.
What is the Product Number of the computer? I need this information to review the specifications of it. Please don't furnish the Serial # or other personal information. You can find the Product Number at the bottom of the page when you open HP Support Assistant.
I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
02-16-2021 12:49 PM

Thank you for the additional information, @RosieG1!
Here is a video that will not only show you how to remove the side panel, but upgrade the components if you want to:
If you go to 1.20 minutes in the video it shows opening the side panel.
Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.
I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
02-16-2021 03:31 PM

Hi,
I've watched this video before. That place where he removes the side panel - looks so easy right? That's what I can't do! I pull on it and it doesn't budge. I'm wondering if it could be caught on something inside.
When I first bought this PC, I opened it up to add RAM and did not have this issue. I haven't opened it since. Could I have done something? I feel like hitting it with a sledgehammer but I don't think that would help!
02-16-2021 06:51 PM

@RosieG1 wrote:Hi,
I've watched this video before. That place where he removes the side panel - looks so easy right? That's what I can't do! I pull on it and it doesn't budge. I'm wondering if it could be caught on something inside.
When I first bought this PC, I opened it up to add RAM and did not have this issue. I haven't opened it since. Could I have done something? I feel like hitting it with a sledgehammer but I don't think that would help!
This is strange. There should be nothing inside of the case that would keep it from releasing. I suggest assuring that the screw is fully loose and maybe push on the panel towards the front of the case to see if that releases it. Honestly, I am at a loss. I have never seen this happen in my 30+ years of computing. Please don't use a sledge hammer on it!! 😉 You would have worse problems.
I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
02-24-2021 10:25 AM

After more pushing and pulling I finally got it open. Though closing it required some effort so I'll certainly have the same problem the next time. I didn't see anything that would cause this inside the case, just a tight fit I guess.
Thanks very much for your help!

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