Can't upgrade computer

[Snakebite4767]

My new HP All in One computer does not have enough RAM. I was told by both the seller and by HP that it could be upgraded to 16 GB. However, I now find that it is NOT upgradeable! I want my money back so that I can get one that has enough memory. I've only had it  2+ weeks and I feel cheated. 

[pbroussard]

What made you think it can't be upgraded? I looked for a service manual, but they don't seem to offer them for the all in ones. I did find out there are 2 motherboards used in that series, so depending on what processor you have would determine which motherboard. See here- https://support.hp.com/us-en/document/ish_8000709-8000694-16 

I does seem the Skywalk motherboard has the ram soldered on board, and the Scenery version has 2 slots than can be upgraded to 32GB officially, but probably can go to 64GB.

Have you opened it up to see if it has slots for ram?

[Huffer]

That particular model has an AMD Silver processor and LPDDR5 memory i.e. soldered on, likely 8 gigs. 

[WAWood]

Do NOT, repeat NOT, try to open it up.  These All-in-Ones have to be PRIED open and that seriously risks totally cracking the screen -- and that costs a fortune to replace.

If this were mine, I would return it for a refund and get an actual desktop PC