Can't write to DVD

[JenniG1]

Hello,

I am trying to create a Video-DVD of a MPEG file that I can play on TV.

Whenever I get to the burn to DVD step it fails seemingly at the final step . I have been using Corel Video Pro firstly  then I downloaded various free DVD burning software applications (thinking it was the Corel software that was causing an issue) The last software I have been using is AShampoo DVD burning software and all goes well until the very last step - "could not write to device"/"recording DVD failed" are the messages that I get.

I have ensured that my Windows Update is current, I have checked for Firmware updates and I have checked that the DVD driver is also up to date. I have also uninstalled the DVD driver & then restarted the PC hoping that it would force the install of the latest Driver details.   

The Driver details for the DVD/CDROM is hp CDDVDW SH-216DB with  a driver date of 21/06/2006 and a driver version of 10.0.18362.1

HP Support also says it has no driver updates for my PC.

Any help would be appreciated - many thanks in advance.

Any suggestions??

[The_Fossette]

@JenniG1,

I reviewed your post and I understand that you are facing issues burning MPEG files to DVDs.

Don’t worry, I assure you I will try my best to get this sorted.

• Have you tried burning a different MPEG file?
• Have you tried burning a data disc?

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/my-en/document/c03280697

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!