-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
1
0
0
HP Recommended
1 ACCEPTED SOLUTION
Accepted Solutions
38,402
8,267
3,267
HP Recommended
Hello;
Allow me to welcome you to the HP forums!
Blue Ray (BR) devices use a different laser than DVD devices (which is why they are called "blue" rays) -- and this is the spec sheet from HP for your model PC:
From the list, it seems it only handles DVDs and CDs.
I am a volunteer and I do not work for, nor represent, HP
38,402
8,267
3,267
HP Recommended
Hello;
Allow me to welcome you to the HP forums!
Blue Ray (BR) devices use a different laser than DVD devices (which is why they are called "blue" rays) -- and this is the spec sheet from HP for your model PC:
From the list, it seems it only handles DVDs and CDs.
I am a volunteer and I do not work for, nor represent, HP
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community