Cannot submit a new case

[Freddie3124]

I am unable to submit any new cases via the HP support portal, Despite completing all required fields, the submit case option  remains greyed out.

Tried clearing browser cache. Other browsers have the same issue, also affecting colleagues in my team.

[Irfan_06]

Hi @Freddie3124,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the HP device.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[Tribe_Hastings]

Hi team,

We are also having the same issue. Could you please advise?