Cant check for warranty status in the website

[Gabe39]

Ive been trying to start a warranty for my EX920 drive, its super slow and when I check the warranty status in the website I get the following message:

We were unable to match your product based on the information provided

I cant even send a message or start a RMA process without the serial number validated in the website, what can I do?

[Irfan_06]

Hi @Gabe39,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you need help with extending warranty on your HP device.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support