'Caps Lock' light keeps ON continously

[SujeetBhushan]

Hi,

I am using HP Pavilion All-in-One Desktop 32-b0xxx . And my Keyboard model 'HP 710 bluetooth keyboard' which I got it with PC. From few days the key 'Caps Lock' light (white light) keeps ON continously whether i use it for small alphabet or caps alphabet. It drainage by keyboard battery in few days. I have changed the battery, uninstall/install the drivers but it did not resolve my issue. Kindly help me.

[A_Gayathri]

Hi @SujeetBhushan,

Welcome to the HP Support Community

I understand you are facing a keyboard issue with your HP Pavilion 'Caps Lock' light keeps ON continously. Not to worry I will help you to get a resolution to resolve the issue.

Please try the following Troubleshoots steps. 

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

continuously

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

To assist better:

• Was there any recent update on the PC?
• Are all the drivers on HP Support Assistant up to date?
• If not please follow the document to update the drivers: HP PCs - How to Download, Install, and Use HP Support Assistant (Windows)

While you respond to that please try the below steps:

Uninstall drivers on Device Manager

1 Open device manage to Uninstall drivers on Device Manager

2. Open Start.

3. Search for Device Manager and click the top result to open the app.

4. Expand the category with the device driver to remove.

5. Right-click the keyboard device and select the Uninstall device option.

6. Click the Uninstall button. Once you complete the steps, the driver will be entirely removed from the computer.

Restart the unit

Update the BIOS & Keyboard drivers to resolve this issue

• Here's the link to download and install the above updates: Click here

If the issue persists, then please follow the steps mentioned in this document: HP PCs - Testing for hardware failures in Windows 10

Use HP PC Hardware Diagnostics to complete functional test of the keyboard and identify any problems with the hardware. (disconnect the external keyboard)

Download the latest version of HP PC Hardware Diagnostics.

In Windows, search for and right-click HP PC Hardware Diagnostics for Windows, and then select Run as administrator.

Click Component Tests, click Input Devices, and then select the Keyboard Test.

Click Run once to begin the test.

The test ends when you complete the tasks or after 3 minutes.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[SujeetBhushan]

Not worked this solution.

Still the Caps Lock light ON continuously. Kindly suggest any other solution.

[A_Gayathri]

@SujeetBhushan ,

Thank you for your reply Please follow this document HP Notebook PCs - Computer beeps or a light blinks during startup

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!