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‎06-04-2020 02:06 PM

HP Recommended
Product: Compaq Elite 3800 SFF
Operating System: Microsoft Windows 10 (64-bit)

Trying to get the case off so I can upgrade my memory.  There was no screw on the back of the case. Nothing that could be causing it to stick. I watched some videos,  and it looks easy, but I can't get it to budge. I looked it up from HP, and they make it look easy, too. It's not on warranty. It is only a couple of years old, so I don't see why HP no longer services this computer? The lid is stuck, and I can't get it to budge. I see nothing else that could hinder it from opening.  Please, I need some suggestions. Thank you.

2 people had the same question
1 REPLY 1

‎06-04-2020 04:35 PM

HP Recommended

@Laura_1957 , welcome to the forum.

 

Here is a video that will show you how to remove the side panel:

 

 

If the side panel hasn't been taken off before, it may take a bit of force to remove it.  However, not enough to cause damage to it.

 



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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