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Clicking noises when navigating

HP Recommended
HP Omen 25L
Microsoft Windows 10 (64-bit)

I purchased a new HP OMEN 25L a few weeks back and it has been'clicking' when scrolling menus, loading webpages, navigating files. I have never had a desktop that has done this. I cant define the component that is making the clicking noise however it happens almost every time there is an action being performed. I am unsure if this is normal (I am assuming it inst as lower end desktops I have had in the past never 'clicked' 

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HP Support Agent
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@mmmcgrath93

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?

While you respond to that, let's try these steps: 

  • Step 1: Adjust the computer power settings
  • Step 2: Increase the efficiency to reduce heat
  • Step 3: Let the computer cool down
  • Step 4: Determine which fan is making the noise
  • Step 5: Troubleshoot the fan
  • Step 6: Use Task Manager to identify corrupt processes
  • Click here: https://support.hp.com/in-en/document/c01857696 to complete the troubleshooting steps.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Hi,

I cannot determine where the noise is coming from. Im unsure its a fan. Maybe the hard drive?

 

The computer is set up as it was out of the box. It doesn't seem to be overheating and there are no corrupt processes running

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HP Support Agent
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@mmmcgrath93

Thank you for posting back. 

 

I recommend you perform the following steps to isolate the issue and arrive at a fix:

Test the hard drive using HP PC Hardware Diagnostics
Please click here to download sp98768.exe, or go to the HP PC Hardware Diagnostics Supporting Website.

  1. Plug the AC adapter into the computer.
  2. Press the Power button for at least five seconds to turn off the computer.
  3. Turn on the computer and start pressing Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  4. When the HP PC Hardware Diagnostics menu displays, click Component Tests.
  5. In the Component Tests menu, click Hard Drive.
  6. Click Quick Test.
  7. Click Run once. If the computer has more than one hard drive, click Test All Hard Drives. The Quick Test begins.
  8. If the computer has more than one hard drive, select the drive you want to test. To test all the hard drives, select Test All Hard Drives.

When a test is complete, the results display on the screen. Test results are also available in the Test Logs on the main menu.

If the hard drive passes the Quick Test, but a problem still exists with the hard drive, run the Extensive Test. This test includes the SMART Check, Short DST, Optimized DST, and Long DST. To run a specific test, select it from the Hard Drive Tests menu.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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