Post new question
Question
Reply
 
Student
Posts: 1
Member Since: ‎04-18-2017
Message 1 of 2 (92 Views)

Computer powers on but screen won't turn on

Product Name: Hp touchsmart 310 pc
Operating System: Microsoft Windows 7 (64-bit)
Screen won't turn on but computer powers on...
Reply
0 Kudos
HP Support Agent
Posts: 6,710
Member Since: ‎10-12-2016
Message 2 of 2 (59 Views)

Re: Computer powers on but screen won't turn on

@Waterpark,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that your HP TouchSmart 310 Desktop PC powers on but the screen is black.

 

In order to isolate the issue, let me know the following details:

 

1. Do you get the HP Logo on the screen?

 

2. Do you get any beep sounds?

 

In the meantime, you may follow the steps under the sublink "Computer starts, but monitor is blank" in the link: Computer Does Not Start (Windows 7)

 

You have a good day ahead.

Rainbow23
I am an HP Employee

If you found this post helpful, you can let others know and also show your appreciation by clicking the Accept as Solution button, Thumbs up" button!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation