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HP Recommended
OMEN 25L Desktop GT11-1000a (ID 1Z1B6AV)
Microsoft Windows 10 (64-bit)

My computer restarts when I try to play games.

This happend first time 3 days ago, when I was playing Apex legends and my computer suddenly restarted.

When this happend the screen became black and it sounds noisy in the headphones, it seems like it is repeating the latest sound before the error.

After that I was unable to play any game. The same thing happend as soon as any 3D Scenes was loaded. 

For some less graphic intensive game such like League of Legends and mobile games with Android simulator it could keep running about 30s before the computer restarts.

I have reinstalled the OS, updated drivers and they don't work. 

I downloaded OCCT and the computer restarts when I tried to run GPU test and power test.

Can it be a problem in GPU itself?

 

In event log there was an event ID 41 from kernel-power and an event  ID 1001 from BugCheck.

I have an OMEN 25L GT11-1018no.

https://support.hp.com/us-en/product/omen-25l-desktop-pc-gt11-1000a/2100404877/model/2100816067/docu...

 

1 REPLY 1
HP Recommended

hi @sovgud 

if you are under warranty, contact the dealer, or hp directly
I would advise if not too late to ask the dealer for a refund or exchange.
It is indeed very likely material
graphics card / overheating, do not wait!

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