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TRHughes
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Message 1 of 2
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Computer running SLOW

HP Recommended
HP All-in-One-22-c0010
Microsoft Windows 10 (64-bit)

I purchased this computer back in February - It runs so slow - Takes forever to open windows and forget opening more than one at a time - Does anyone know of fix or do I need to purchase another new computer?  I have always owned HPs but this one is the worst!!  Please HELP!!

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old_geekster
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Message 2 of 2
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HP Recommended

@TRHughes , welcome to the forum.

 

This is definitely not normal for your computer.  The first thing that you should do is run your antivirus app to assure that you don't have a virus.  A virus could definitely cause the symptoms that you are experiencing: https://support.hp.com/us-en/product/hp-all-in-one-pc-22-c0000a/19391003/model/29159294/document/c03...

 

If there are no viruses I suggest doing the hardware testing to see if there is a component failure: https://support.hp.com/us-en/product/hp-all-in-one-pc-22-c0000a/19391003/model/29159294/document/c03...

 

If this fails to solve the problem, I suggest that you backup your personal data and do a System Recovery: https://support.hp.com/us-en/document/c04758961

 

You can use the option to leave your data in place or do a complete reinstall of Windows.  I normally use the option to leave my documents in place.  Again, if that doesn't solve the problem you have your data backed up and you can do the complete reinstall.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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