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11-29-2020
12:15 PM
- last edited on
11-29-2020
03:22 PM
by
RodrigoB
I purchased this computer back in February - It runs so slow - Takes forever to open windows and forget opening more than one at a time - Does anyone know of fix or do I need to purchase another new computer? I have always owned HPs but this one is the worst!! Please HELP!!
11-29-2020 08:37 PM - edited 11-29-2020 08:40 PM
@TRHughes , welcome to the forum.
This is definitely not normal for your computer. The first thing that you should do is run your antivirus app to assure that you don't have a virus. A virus could definitely cause the symptoms that you are experiencing: https://support.hp.com/us-en/product/hp-all-in-one-pc-22-c0000a/19391003/model/29159294/document/c03...
If there are no viruses I suggest doing the hardware testing to see if there is a component failure: https://support.hp.com/us-en/product/hp-all-in-one-pc-22-c0000a/19391003/model/29159294/document/c03...
If this fails to solve the problem, I suggest that you backup your personal data and do a System Recovery: https://support.hp.com/us-en/document/c04758961
You can use the option to leave your data in place or do a complete reinstall of Windows. I normally use the option to leave my documents in place. Again, if that doesn't solve the problem you have your data backed up and you can do the complete reinstall.
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