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‎07-12-2022 08:59 AM

HP Recommended
Product: HP Pavilion All-in-One - 24-xa0024
Operating System: Microsoft Windows 11

I have two of the same all in one desktops. I tried the power supply from the other one. No luck. 
I tried every reboot option while is down. No light in back and no light on power button. This was bought in 2019. 

Category:
2 REPLIES 2

‎07-12-2022 06:12 PM

HP Recommended

Hello

 

I would say you have a component problem, which can extend to a bad motherboard, if a second, known good external power supply fails to start the PC.

 

 

1 person found this reply helpful
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‎07-16-2022 09:23 AM

HP Recommended

Thanks! I send this to my computer tech. Will see what the issue is. 

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