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‎09-21-2023 03:19 PM

HP Recommended
Product: HP All-in-One PC 24-df1000i (1W762AV)

Any idea how to get HP to respond?  Computer was purchased last January.  Nothing changed it just suddenly won't boot up at all.  I tried multiple known good outlets - cannot get any response.  

 

I made a ticket but when I say I want to chat or call the website says that is "unavailable".  I made a case number a few days ago and have not gotten any follow up.  

 

How can I get someone to talk to me - if both chat and phone support are "unavailable"?  Is there some other number I can try? 

Category:
1 REPLY 1

‎09-22-2023 12:31 PM - edited ‎09-22-2023 12:35 PM

HP Recommended

Have you tried any power troubleshooting?  (see the Computer doesn't turn on or boot up section)

https://support.hp.com/us-en/help/computer

 

The Virtual Assistant can be pretty helpful. 

 

Your AIO PC may just need a hard reset.


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