Computer won't turn on

[OpcionesPR]

One of my customers have a Pavilion All-in-One - 23-q227c (T3Z87AA#ABA) that won't turn on. The white power led blink until you unplug the computer or press the power button. I have already tried all applicable steps listed in the HP Customer Support - Knowledge Base (HP Desktop PCs - Computer Does Not Start and Emits an LED or Beep Code (https://support.hp.com/us-en/document/bph07107)) and the problem can't be solved.

[praveen196]

@OpcionesPR Welcome to HP Community!

I understand that the computer will not turn on.

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

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