09-18-2019 10:22 AM
After a year of ownership, a problem has popped up on my Pavilion Desktop PC 570-p0xx. This computer has wired mouse. Within 30 minutes after rebooting, the scroll bars of open windows will move down on their own, quickly. Have tried three different mice. Does this sound familiar to anyone?
Solved! Go to Solution.
09-20-2019 06:42 PM
@Tony_Czar Welcome to HP Community!
Check the Mouse options under control panel:
Start → Control Panel → Mouse → Buttons tab.
Check the box labeled "Use MS Office compatible scroll only."
Also, check the box below labeled "Scroll in active window only."
If the issue persists, attempt the below steps:
Attempt using an alternate mouse to check if that works fine,
Uninstall and reinstall the drivers for your mouse:
Go to the Device Manager and select your mouse. Uninstall it and then restart your computer. During restart, your mouse driver will automatically be reinstalled.
- 1. Click on Start and type ‘Device Manager’.
- 2. Click Device Manager.
- 3. Click + sign next to Mouse.
- 4. Right-click on mouse entry and choose "uninstall".
- 5. Restart your computer.
Let me know how that pans out,
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That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.
I am an HP Employee
09-26-2019 11:08 AM
Thank you for your suggestion. Based on ideas found online, I had tried this with a generic mouse; did not helped. I switched to a Microsoft mouse, which had the same problem. I deleted that driver, rebooted, and the Microsoft-specific driver was installed. This solved my problem. Thank you.
09-26-2019 12:28 PM
@Tony_Czar Thank you for the update,
I appreciate your time and efforts,
I'm glad I could contribute to identifying and leading you towards the solution.
Thanks for honoring us by accepting our post as the solution, as it helps the community grow.
You can always click the "Thumbs Up" button to give me a Kudos,
Take care and have an awesome week ahead.
I am an HP Employee