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‎11-01-2020 06:10 AM

HP Recommended
Product: HP Pavilion 23-Q110na All In One
Operating System: Microsoft Windows 10 (64-bit)

Would much appreciate if someone could assist me in clarifying the correct spec of power supply that I should be using for this computer. Is there a lookup against the computer model that would tell me the correct one or a compatible one?

 

I am suspecting that a boot problem could be caused by the power supply being used having accidentally been swapped for one of an incorrect rating.

 

If it helps the Product ID for the computer is N8X85EA#ABU

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-01-2020 10:32 AM

HP Recommended

@AjayK47 

Excellent counter question.  It is Voltage 100-240VAC, 50-60Hz.   You have the wall cord, which is specific to someone in the UK.   The PSU brick and the power "tip" is standard equipment.

PS<> then why did you state your in the US (see your location below the user level). 🤔

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.

View solution in original post

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6 REPLIES 6

‎11-01-2020 09:37 AM

HP Recommended

@AjayK47,

Thank you for making is a simple inquiry by furnishing the needed information.

The hp 709566-003  A/C Adapter - Airen, 90W EPS, 89% EFF, 19.5V, 3P/RC is shown here.

Input: Voltage 100-240VAC,Output power: 19.5V 4.62A 90W

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
Was this reply helpful? Yes No

‎11-01-2020 09:46 AM

HP Recommended

Thank you for this information. The one thing I forgot to mention is that I am in the UK. Does this make any difference to the power supply required.

Was this reply helpful? Yes No

‎11-01-2020 10:32 AM

HP Recommended

@AjayK47 

Excellent counter question.  It is Voltage 100-240VAC, 50-60Hz.   You have the wall cord, which is specific to someone in the UK.   The PSU brick and the power "tip" is standard equipment.

PS<> then why did you state your in the US (see your location below the user level). 🤔

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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‎11-01-2020 11:24 AM

HP Recommended

Many thanks for your help. There isn't any location showing below user level from what I see here. I have found a section under my profile where I can enter UK but not sure if that is reflected by what you see. Maybe I have subscribed to the wrong forum. Apologies if that is the case. 

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‎11-01-2020 04:48 PM - edited ‎11-01-2020 04:52 PM

HP Recommended

@AjayK47 

We accept anyone from any where. Just type in English.  NO problem, but this is what I do see:

wb2001_0-1604274483480.png

and this for a UK person.

wb2001_0-1604274663108.png

 

 

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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‎11-02-2020 02:43 AM - edited ‎11-02-2020 02:48 AM

HP Recommended

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