Corrupted EX900 M.2 500GB Solid State Drive

[donadosite]

So I recently got a Blue Screen of Death and ended up having to get a new motherboard; now my SSD is corrupted, my PC recognizes the disk and the partitions but can’t access or edit anything because the disk became “read-only”; I tried all sorts of solutions I found online regarding typing commands in CMD. My SSD is a HP EX900 M.2 500GB. I tried typing its serial number on here to look up the warranty but it won’t recognize the number. I’m not even sure if I still have warranty for it but I’d really like to get this fixed even if I lose my data as I can’t afford a new one and I’m currently using windows on my Hard Drive :((( please help

[Irfan_06]

Hi @donadosite,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your PC.

To understand the issue and help you, please share the details listed below:

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- Error messages (if any) on the unit.

- When was the last time it was working fine?

Take care and have a great day ahead!

Irwin6

HP Support

[donadosite]

Hi. thanks for your reply, here’s the number

P/N:2YY44AA#ABC

Theres also an S/N but I’m not sure if you need that one/if I can post it in this thread?

When I try to format it says “disc is write protected”

Last time it was working was about 2 weeks ago when I first got the blue screen, after that I replaced my motherboard and noticed the SSD was corrupted, I can see it in my driver manager but can’t erase anything. 

[Irfan_06]

Hi @donadosite,

Thank you for sharing the above information.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine. Please click on this link to perform a recovery on your Laptop.  (Take a backup of the data before performing a recovery)

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support

[donadosite]

Pressing Esc on startup doesn’t take me anywhere, am I supposed to access my BIOS? Pressing F2 on BIOS screen didn’t do anything neither. 

[donadosite]

What should I do next??

[Irfan_06]

Hi @donadosite,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support