D drive is missing

Ankit10098 · ‎10-06-2022

My d drive is missing for past few days,I have done all the formalities like CHECKING IN Device Manager , BIOS update ....Please HELP I really don;t know what to do next

TheOldMan · ‎10-06-2022

From what I can see on the support page, that model came with Windows 10 and had a 256 GB PCIe® NVMe™ M.2 SSD.

I suspect that the typical setup with HP OEM machines - the D; drive was probably the Recovery partition and in the process of Windows 11, somewhere it either overwrote the partition or just caused it to "disappear".

Look in Disk Management to see what that shows. If the partition is still there and it was called the Recovery partition, then it might still be intact but it will have Windows 10 recovery, most likely - so not really useful, anymore.

If you wish to restore the partition or change the space it once used, it might be possible to do that with the Disk Management built into Windows, but much easier with third party software, if interested.

I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.

Prométhée · ‎10-06-2022

hi

@TheOldMan you have to check, because it can be any model
with and without hdd

https://support.hp.com/us-en/product/hp-all-in-one-pc-24-df0000a/32516387/product-info

24-df0000nw Product Specifications

256 GB PCIe® NVMe™ M.2 SSD

24-df0063nl Product Specifications

1 TB HDD storage; 128 GB SSD storage

HP All-in-One PC 24-df0000a (7UH93AV) Product Specifications

Internal Storage	1 TB 7200 rpm SATA HDD
Hard drive (2nd)	256 GB PCIe® NVMe™ M.2 SSD

@Ankit10098 check the product number or if you have the exact name of the computer , or if the last one here

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users

please click on the accept as solution button if message provided an answer to the problem

Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------

Ankit10098 · ‎10-07-2022

Hello @Prométhée,

As you asked for the Product name and number, please check it below :-

Product name : HP All-in-One 24-df0000a

Product number : 1V6D6AA#ACJ

Total Memory : 8GB

Processor name : AMD Ryzen 3 3250U with Radeon Graphics

TheOldMan · ‎10-07-2022

@Prométhée was correct in his assessment. Here is the spec page for that model

https://support.hp.com/ca-en/document/c06885814

It does show that the D; drive is a 1TB SATA - 1 TB 7200 rpm SATA HDD

The C: drive would then be the 256 GB PCIe® NVMe™ M.2 SSD

First run the Diagnostics routine, that will tell if the drive has failed.

To run the Diagnostics routine, Start tapping the Esc key BEFORE starting the PC and then press the start button.
Keep tapping the Esc key until a popup menu shows. Then pick Diagnostics from that popup menu, F2.

If the Diagnostics routine shows the 1TB drive to be OK, then look as the Disk Management to see what that shows.
Report back with the results.

I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.

Create an account on the HP Community to personalize your profile and ask a question