• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎04-04-2024 01:54 PM - edited ‎04-04-2024 02:38 PM

HP Recommended
Product: HP Pavilion Gaming Desktop PC TG01-1000a (2W847AV)
Operating System: Microsoft Windows 11

Hello,

 

Unfortunately, after less than 2 years of use, the DIMM2 slot doesn't recongize the memory 8GB bar.

I tried 2 mémory bar :

1. the initial one 8GB

2. the new Textorm 8 Go DDR4 3200 MHz CL16  

 

What I did/do :

A. I switched the 2 bars : always only 8GB detected
A bis. I let only 1 bar on the DIMM2 slot : The system is not booting

B. I update the bios to last version (HP PC Hardware Diagnostics Windows app) : always only 8GB detected

C. Windows reinstallation (I kept my Datas) : always only 8GB detected

D. Clean the slot with air and remove some dust : always only 8GB detected

E. Very quick UEFI HP Boot test on MEMORY : 7.XGB detected
-> By the way the DIMM2 tab show "Not installed" at in the table which is supposed to display Memory Bar informations
F. Deep UEFI HP Boot test : Running...

 

Is there a way to have a more precise information in order to solve this issue ?

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.