DISK READ FAILURE WHEN DOING HP DIAGNOSTICS TEST

[LISA632]

DISK READ FAILURE WHEN DOING HP DIAGNOSTICS TEST ON MY HP ALL IN ONE DESKTOP 

WHEN THIS HAPPENS MY PC IS VERY SLOW WONT LOAD PAGES SO RAN THE TEST AND THIS IS WHAT IT IS SAYING

DISK READ FAILURE 

[NonSequitur777 · Accepted solution]

@LISA632,

Welcome to our HP Community forum!

A "Disk Read Failure" during an HP diagnostics test indicates that the hard drive or SSD in your HP All-in-One desktop is experiencing issues. This could range from minor file corruption to a complete hardware failure. Here's how to approach and troubleshoot the problem:

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1. Check the Diagnostic Results

• Details of the error: Note any specific error codes or messages provided by the diagnostics tool. These can often help pinpoint the issue.
• SMART status: If available, check the Self-Monitoring, Analysis, and Reporting Technology (SMART) results for warnings about the drive's health.

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2. Backup Your Data Immediately

If the system is still functional, back up important data as soon as possible. A failing drive may deteriorate rapidly.

• Use an external drive or cloud storage.
• If the OS is unresponsive, consider booting from a live USB (e.g., Linux) to access your data.

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3. Run a Second Diagnostic

• Windows CHKDSK:

  1. Open Command Prompt as an administrator.
  2. Run: chkdsk C: /f /r (replace "C:" with the appropriate drive letter if needed).
  3. Restart the system to let it run the scan.

• Third-Party Tools: Tools like CrystalDiskInfo or GSmartControl can provide detailed insights into the health of your drive.

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4. Assess the Problem

• Software-level issues: If CHKDSK or diagnostics flag errors but fix them, the drive might still be usable, though its reliability is questionable.
• Hardware-level issues: Persistent or unfixable errors suggest the drive is failing.

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5. Replace the Drive (if necessary)

If the diagnostics confirm a failing drive:

• Identify the type of drive: Is it an HDD or SSD?
• Purchase a replacement: Choose a compatible replacement. SSDs are generally faster and more reliable.
• Reinstall the operating system: Use HP recovery media or a Windows installation disk/USB.
• Restore your data: After replacing the drive, restore your backed-up files.

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6. Contact HP Support

If your device is under warranty:

• Reach out to HP for a potential replacement or repair.
• Provide them with the error codes and diagnostics results.

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If you’re not comfortable performing the replacement yourself, go to a local PC repair shop and have a professional technician assist. Let me know if you need further guidance!

Kind Regards,

NonSequitur777