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‎11-30-2024 08:48 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)
  • Have a HP Envy.....neither one of my two DVD/CD players are recognized. Running Win 10. Tried resetting the Auto Play settings and also I use  VLC Media player. I understand a fix was to be had in the register settings. Anyone know what they were? I've gone from WIN 7 up to Win 10 on this PC and was a time I did not have this problem.
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3 REPLIES 3

‎11-30-2024 09:26 AM

HP Recommended

The only suggestion I can offer if the DVD drives are not being recognized would be to go through Microsoft's troubleshooting steps at the link below:

 

Start with methods 4, 5 & 6.

 

Your CD or DVD drive is not recognized by Windows or other programs - Microsoft Support

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‎12-01-2024 01:17 PM

HP Recommended

Thanks for the pointers, but I think I'll hold back on trying these solutions myself and find a pro to do so.

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‎12-01-2024 01:19 PM

HP Recommended

You're very welcome. 

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