Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
I had just burned an MP3 file to a CD using Power2Go and some strange things happened, one of which was that the drive would not open
@Reynolds73 , welcome to the Community.
There is a small hole near the Open button on the outside of the drive. You can straighten a paper clip and insert one end into the hole and push. This should open the door on the drive:
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