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DVD/CD drive will not open

HP Recommended
Envy 700-214
Microsoft Windows 10 (64-bit)

I had just burned an MP3 file to a CD using Power2Go and some strange things happened, one of which was that the drive would not open

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HP Recommended

@Reynolds73 , welcome to the Community.


There is a small hole near the Open button on the outside of the drive.  You can straighten a paper clip and insert one end into the hole and push.  This should open the door on the drive:



Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

I am not an HP Employee!!

Intelligence is God given. Wisdom is the sum of our mistakes!!
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