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1 REPLY 1
02-28-2020 09:44 AM
Hi:
I can't find any information regarding the specs for your PC's DVD writer when I google the part number.
http://partsurfer.hp.com/Search.aspx?searchText=6YQ62AA
So the only suggestion I can offer would be to install the free Nero Info tool from the link below which will give you every capability that device can offer.
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