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‎12-10-2019 10:37 AM

HP Recommended
Product: HP Pavilion Gaming Desktop 690
Operating System: Microsoft Windows 10 (64-bit)

Hallo everybody,

 

I recently bought a HP Pavilion Gaming Desktop 690-0042ng with an internal DVD drive. Its tray has a lid which is part of the cabinet. This lid has become loose and is no longer attached to the tray. I am not able to re-attach it. It is hard to tell whether it just came off or actually broke. Does anybody have a hint?

 

Thanks und regards,

Johannes

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-10-2019 10:47 AM

HP Recommended

Do you mean the front facia (bezel)  where the button to open the optical drive is?

 

Is your PC still in warranty? If it is, then it may be covered.

https://support.hp.com/us-en/checkwarranty

 

If not, just purchase another 9.5 mm Slim SATA optical re-writer and install it. They are inexpensive.

 

The original optical drive

L15786-001ODD Assembly - W/Bezel SDB,NelP/NesP

I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



View solution in original post

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2 REPLIES 2

‎12-10-2019 10:47 AM

HP Recommended

Do you mean the front facia (bezel)  where the button to open the optical drive is?

 

Is your PC still in warranty? If it is, then it may be covered.

https://support.hp.com/us-en/checkwarranty

 

If not, just purchase another 9.5 mm Slim SATA optical re-writer and install it. They are inexpensive.

 

The original optical drive

L15786-001ODD Assembly - W/Bezel SDB,NelP/NesP

I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎12-10-2019 06:22 PM

HP Recommended

Dear Erico,

 

 

Thanks for the prompt reply! The computer is a few weeks old and still in warranty. I will get in touch with customer support.

 

 

Best regards,

Johannes

Was this reply helpful? Yes No
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