DVD is stuck in my All in One desktop

[Hedgehog53]

I played a DVD on my HP All-in-one 24-f0066.  When I ejected the DVD - the tray came out but the DVD did not.  I cannot even see it inside the case.  How do I open the computer or remove the DVD tray to recover the disk?

[Prométhée]

hi

no manual here

https://support.hp.com/us-en/product/hp-all-in-one-pc-24-f0000i/38096259/manuals

check if help

https://www.youtube.com/watch?v=0jEmah_nImo

https://www.youtube.com/watch?v=4D1bxhAC1Zw

but if in doubt, if too complicated, go to a professional

[itsmyname]

@Hedgehog53 -- how physically strong are you?  

Lift your All-In-One, and carefully turn it upside-down.

Close the drive-tray.

Maybe, a little bit of shaking will free the DVD from anything that is restraining it ?

Flip your All-In-One, to turn it right-side up.

The "hope" here is that the DVD will have fallen back into the tray, and will be there when you open the tray.

Otherwise, hire a professional computer technician.

[Hedgehog53]

Thank you.  That was the first thing we tried - we couldn't land the DVD on the tray.

[Prométhée]

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@itsmyname wrote:

@Hedgehog53 -- how physically strong are you?  

Lift your All-In-One, and carefully turn it upside-down.

Close the drive-tray.

Maybe, a little bit of shaking will free the DVD from anything that is restraining it ?

Flip your All-In-One, to turn it right-side up.

The "hope" here is that the DVD will have fallen back into the tray, and will be there when you open the tray.

Otherwise, similar to what the Other Person suggested, hire a professional computer technician.

---

That's a very bad idea
firstly the user, could drop the computer, in this case, it will not be a simple problem of dvd reader anymore
Then, if the dvd stays inside, it may move where it shouldn't, and damage other components.
Only a slight chance that it works for a big risk, if you see this, it's up to you, but avoid this

[itsmyname]

@Hedgehog53 -- That's a very bad idea. Firstly the user, could drop the computer.

Your advice is wrong, and it is too late. The author stated that "flipping" the computer has already been tried, without success. 

The only remaining option is to disassemble the computer, either by the author, or by hiring a computer technician.  Note that the author needs to be strong-enough to carry the computer to the technician's location.  That takes more strength than simply "flipping" the computer.  🙂

[Prométhée · Accepted solution]

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@Prométhée wrote:

hi

no manual here

https://support.hp.com/us-en/product/hp-all-in-one-pc-24-f0000i/38096259/manuals

check if help

https://www.youtube.com/watch?v=0jEmah_nImo

https://www.youtube.com/watch?v=4D1bxhAC1Zw

but if in doubt, if too complicated, go to a professional

---

You are just repeating what has already been said!!

And read my answer carefully , this is to warn other users who may have the same problem and read this
I have seen that the user here has already tried, and without success elsewhere.

Be careful what you say, which could cause users to make serious mistakes!

[Hedgehog53]

WE used the video to take the computer apart to remove the DVD. It was helpful.

[Prométhée]

Thank you @Hedgehog53 
Glad it's fixed for you